Service Day & Frequency
Weekly routine service days are based on the pool’s geographical location in relation to the company’s existing routes. Changes to the weekly service day are uncommon but may occur on an as-needed basis to better serve our clients and will be communicated in advance. Clients may change the level of weekly routine pool service received by contacting the office with the request, and the change will be made effective the 1st day of the subsequent month, unless otherwise approved by the owner. Routine pool service will be provided each week of the year (unless otherwise communicated) but billing will be generated monthly and is based on a 48-week year. If the service day falls on a holiday, service may either A) be provided on an alternative weekday or B) be provided at a different service level than normal, at the company’s discretion. The company is closed the week between Christmas and New Year’s Day, and no service or repairs will be performed during this period. If we are unable to perform weekly service due to a circumstance on the property outside of our control, service may be forfeited for the week and monthly billing will not be affected.

Invoicing
Billing – Billing is typically sent out by the 25th of each month and is due on the 10th of the subsequent month. Acceptable payment methods include cash, check, Zelle, ACH or credit card. Fees incurred for any returned checks will be passed onto the clients. Accounts with past-due unpaid balances may be subject to a $10.00 late fee and/or an interruption/hold in weekly service until payment is received and the account is current. One-Time Repairs/Equipment Installations: Bills for one-time repairs/equipment installations may be billed separately from routine service, and may be due immediately upon completion of work, at the company’s discretion. Accepted payment methods for one-time repairs/equipment installations that exceed $1,999.99 are cash, check or Zelle only unless otherwise stated or previously agreed upon in email correspondence or pool installation contract.

Pricing is the Base Cost and is subject to an increase depending on volume of water, size/design of pool, surrounding landscape and geographical location.

Either party can cancel the weekly pool service agreement at any time. These terms are subject to change at any time with or without notice. All outstanding balances are due immediately upon cancellation.

Bill Pay Portal
We offer a bill pay portal to view invoice and payment history, set up online payment options, auto-pay, or a one-time payment option. Contact us, if you would like AutoPay instruction assistance. We appreciate your business – thank you.

Fully Licensed and Bonded California Contractor #949967 C53/C61-D35 Call us today! (925) 777-1297